Cancellation & Exchange Policy

EXCHANGE POLICY

Product Accuracy and Quality Checks:
At PG Closet, we strive to make our product listings as accurate and detailed as possible. Every order goes through multiple quality checks before dispatch to ensure it reaches you in perfect condition.

Exchange Eligibility:

• Domestic Orders Only: Exchanges are available only for orders within India.
• Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags intact.
• Exclusions: We do not accept exchange requests for colour differences or fabric material variations.

Exchange Ineligibility:

• Customized/altered products
• Sale (Buy One Get One/ Stock Clearance) products.
• Partial return of sets (e.g. dupatta or blouse only)
• Opening without 360-degree unboxing video
• Requests made after 48 hours of delivery

Damaged/ Incorrect/ Missing Products:

• Claims require a clear 360-degree unboxing video from parcel opening to product inspection (no cuts/pauses)
• Video must capture packaging, seal and product condition.
• Inform us within 24 hours of delivery
• Reverse pickup or self-return options available (based on location)
• No return fee for damaged/incorrect items (video proof required)

Exchange Process:

• Request Submission: Contact us within 24-48 hours of delivery at support@pgcloset.com or call +91-9971348121.
• Processing Fee: A processing fee of ₹300 per product will be charged. Please share the payment screenshot via email.
• Direct Shipping (Optional): If you prefer to send the product yourself, we will provide the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use a reliable courier service as PG Closet will not be responsible for any loss during transit.
• Reverse Pickup: Once payment is confirmed, our team will arrange a reverse pickup within 2-5 working days.
• Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the requested size within 7-10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 30 days.

CANCELLATION POLICY

Customer Cancellations:

• Prepaid Orders: Orders can be cancelled within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.

• Request Method: Email us at support@pgcloset.com or call +91-9971348121

PG Closet Cancellations:

• Reasons: Orders may be cancelled due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
• Refunds: For prepaid orders cancelled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Cancellation Charges:

• Cancellations after placing prepaid orders will incur a 5% deduction (payment gateway fees).

Credit Note Validity:

• Credit notes issued for cancellations or exchanges are valid for 30 days.

REFUND POLICY

• No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
• Sale Items: Products marked as ‘Sale’ are non-returnable.